Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • Every help request you submit to us will be dealt with within maximum one hour. If for any reason whatsoever your trouble ticket or email calls for further assistance from an administrator, we’ll without delay forward it and leave a note to let you know that your case is being worked on. If you order the Optional Managed Services package, any of the tasks included there will be performed at a time that is convenient for you.

  • Top quality support service

  • An Outstanding Customer Support Service

  • Our help desk support team will be available to you twenty–four–seven should you need help working with our Web Hosting Control Panel or with any of the applications that we pre–install on your behalf on the dedicated hosting server. And if you require assistance handling the day–to–day administration tasks on your dedicated web hosting server, you can order our Optional Managed Services package, which includes backup hard disk drive space, weekly Operating System updates, troubleshooting and installation procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Web Hosting Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most help articles in addition video versions that demonstrate all the actions that you can carry out in a highly illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.