Many persons who begin using their very first web hosting account, or switch companies, usually have queries with respect to how specific procedures are completed or experience predicaments when setting up different things, including e-mails, website settings, etc. This is why, many providers have prepared documentation with common questions and issues in order to help their customers get info quickly and easily. As a result, the client support team can focus on actual problems that some customers may be encountering, because the solution for the minor things will already be available on the World Wide Web and customers can easily deal with them without having to touch base with the client support team. Having comprehensive documentation is critical, especially for new customers with no previous experience at all, because the web hosting service entails a host of features and lots of individuals can get baffled about what action to take. A good knowledge base can both help you execute the tasks that you wish and find out how the hosting service functions in general.

Extensive Online Documentation in Hosting

All Linux hosting packages that we are offering feature an in-depth knowledge base where you can find everything you need to know in regard to your web hosting account. Regardless of whether you want to set up a brand-new MySQL database, to forward a domain name using an .htaccess configuration file or to set up an e-mail account on your computer or smart phone, you can just check our step-by-step help articles and all the info that you need will be there. When you visit a certain section of the Hepsia hosting Control Panel, you will see articles that pertain to the functions that can be accessed through it. If you’d like to check the entire article archive and get familiar with all the functions that Hepsia offers, or only to read generic info about the web hosting service, you can browse the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve done our absolute best to cover any difficulty that you might possibly come across, but if you do not find what you’re looking for, you can always contact us, as our help desk staff representatives are at your disposal 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers come with an elaborate article library where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We have created it based on the feedback that we have obtained from our customers over the years and, as a result, our articles touch upon particular problems that you could chance upon and propose the most efficient means of solving them, for instance getting an HTTP 500 error message or not being able to send email messages from your PC although you have the right SMTP server settings. The articles are available in every single section of the Control Panel and you can browse them at any given time. They can help you expand your knowledge not only about our platform, but also about the web hosting realm in general, as they offer exhaustive guides and general information such as what cron jobs or file access permissions are.