There are different ways to touch base with the hosting company whose services you’re using, but the one that you will always find no matter which company you choose is a trouble ticket system. This is the least complicated medium of communication for a number of reasons. If no help desk support staff member is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always hit home. You can also copy/paste extensive pieces of info without the need to worry about misprints, and in case a particular issue requires more time to be fixed or a number of replies must be exchanged, all the info will be in the very same location, so either party can always see the comments left by the other one. The negative aspect of using tickets to contact your web hosting provider is that they’re typically separate from the web hosting platform, which goes to say that if you need to provide information or to follow directions, you will have to use at least 2 separate systems and this number may rise if you’d like to administer several domain names. Additionally, a lot of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Hosting

The ticketing system that we use for our Linux hosting packages is not separate from the web hosting account. It’s an indivisible part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it at any specific time with only several clicks of the mouse, without needing to sign out of your account. The ticketing system includes a quick-search box, so you can trace virtually any ticket that you’ve submitted in the past, if required. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to fix a specific problem even before you actually open a ticket. The response time is no more than one hour, so you can obtain prompt assistance whenever you need it and if our help desk staff advises you to do something in your account, you can do it immediately without having to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated packages, was built with the notion that you should be able to manage everything connected to your semi-dedicated account in one single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or experience an obstacle, you can contact our client service team representatives straight away without needing to log in to a totally different admin dashboard. You can browse through your web files or check a variety of account settings while opening a new ticket or reading the response to an older one. If you have a ton of tickets and you would like to track down a particular one, you can use the intelligent search functionality, which is available in the Help section of the Control Panel. We will make sure you get a reply in no more than one hour regardless of the nature of your question or issue.