If you ever experience a problem with your website and are unable to cope with it, ask the respective web hosting provider’s help desk support staff to assist you to get the site back online. A swift resolution would be the perfect scenario, but lots of hosting companies reply within twenty four hours and even more, particularly if you are doing business with a reseller. Even if your problem can be swiftly sorted out, your site may not function satisfactorily or it may not be available at all for a long interval, so you may lose potential clients as it is very unlikely that anybody would be willing to revisit an inoperative site. That being said, you should make sure not only that you can touch base with your web hosting company, but also that they can answer and assist you in a timely fashion. If an app update doesn’t go as planned or if you delete something accidentally, for example, the website must be fixed swiftly so as to avoid long downtime.

One-Hour Response Guarantee in Hosting

Our Linux hosting packages come bundled with a sixty-minute response guarantee, which goes to say that no matter what query or obstacle you might have, we’ll always be there to lend you a helping hand. The fact is, it seldom takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our help desk support team representatives are available 24/7, even on weekends and national holidays, which implies that you’ll get immediate help at any time. We are aware of just how expensive time can be, so by the time we answer your email or support ticket, we will have investigated the issue and, in case we haven’t come up with a solution, we will give you more details on what you need to do on your end, when the case requires it. With our support service, you can be sure that there will be somebody to lend you a helping hand instantaneously, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a support ticket through your web hosting Control Panel or write an email connected to your semi-dedicated server, you will obtain an answer within maximum one hour. You can get in touch with us at all times in regards to general, technical or billing matters and due to the fact that we will be at your service 7 days a week, you will always receive help without delay. Based on the particular issue or question, we will provide you with more details, eliminate the complication if it has been caused by something that is within our reach or instruct you on what actions to take if you have to change a particular setting for an app that we can’t access. You can forget about waiting for a whole day for each and every answer. In reality, in the majority of cases we answer emails and tickets within no more than twenty-twenty five minutes.