You can find a lot of hosting providers on the market, but many of them are resellers that have restricted resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can get through this way of communication may vary depending on the supplier - several of them provide you with expert telephone support, others offer general and customer support only since some issues are more time-consuming and it's far easier to be resolved with a trouble ticket, particularly when the situation needs to be escalated. Nonetheless, it is good to find that you can always contact your website hosting provider as there're countless small problems which can be resolved effectively and in a timely manner through a phone call, not mentioning that you will be able to get more information regarding the services even before you become a customer.

Phone Support in Hosting

We believe that being able to consult with a live agent is very important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you have the option to reach us over the phone for 14 hours a day. In case you consider obtaining one of our Linux hosting packages, for instance, you're able to phone us and find more about our services before placing your order so as to ensure that we do meet all the system requirements for your sites. After your purchase, you can call us about any sales and / or billing issues you may have, or receive any type of general or basic technical information you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply feature real-time phone support for 14 hours every day. If you wonder which plan will be suitable for your websites, you want to learn more about a package's specs or you're looking for any other kind of info about our services, you can call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our customer support agents will assist you. In case you already own an account, you will be able to contact us about sales and general issues, although we are often able to help with numerous tech issues as well. For entirely technical troubles you need to use our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the best option if the trouble can take additional time to be solved or it needs to be escalated to our system administrators.