Being able to get in touch with your hosting company when you have any questions or experience any troubles is important and how quickly they'll reply and take action could be essential, especially if your site is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are usually an easy way to distinguish genuine suppliers from resellers. The second in most cases answer only to e-mails or support tickets and you will need to wait for a day or maybe more in order to get an answer. If your problem calls for a few replies, you will end up losing several days to get a basic problem fixed. When you use the services of a genuine and trustworthy website hosting supplier, you'll be in a position to connect with the support team at any time and receive a prompt reply whatever the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Hosting

We provide you with 24/7 customer, billing and tech support for all of our Linux hosting packages. Even if you are not our customer yet and you have questions, we can assist you without delay and provide the needed info, to give you a choice to make the best decision when you obtain your new hosting account. We're available at any moment, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we now have several phone numbers internationally, therefore you are able to call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The standard response time is no more than 15-20 min, so you can forget all about waiting for several days to receive assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to get quick assistance, particularly when your website is not running as it should be for whatever reason. Our Linux semi-dedicated packages come with 24/7 customer and tech support, therefore in case anything happens, you'll be able to use a number of ways to get in touch with us - telephone line with a few local numbers globally, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and basic matters, so if you don't have an account yet, for instance, you'll be able to find additional info for our services, or we can assist you with less difficult technical problems. The second two methods are for solely tech problems or anything that is more time-consuming considering that it is easier to follow the communication between you and our support crew. The warranted max answer time for them is merely an hour, the typical one - 15-20 min, so you will not have to wait for a whole day so as to receive assistance as you may have to do with various other service providers.

24/7 Customer Support in VPS Web Hosting

Each virtual private server package that we provide includes 24/7 customer and technical support, which means that if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you can get in touch with us at any time, even weekends and holidays. For your convenience, we offer different means of communication - telephone support with several local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it is much easier to monitor what is going on. The maximum warranted reply time for all emails and tickets is sixty minutes, but it rarely takes that long to get help. In case you obtain the Managed Services upgrade that we provide, our administrators will also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server plans that we supply include 24/7 support via numerous means of communication and with a one-hour max answer time warranty. When you want to find out more about the packages or you have various billing or general questions, you're able to call one of the local numbers we have around the globe or you may use our live chat support and speak with a live agent. For strictly tech difficulties which require the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail, because all of these channels are more appropriate to track a particular issue. The response time for them rarely is more than 30 minutes, which means that you can forget all about having to wait for a whole day to receive assistance. Our support service is available for all the server-related issues, including the pre-installed software. When you need support for third-party apps, you may consider ordering the Managed Services upgrade that we provide for all of the plans.